Privacy Policy

Last updated: February 2026

1. Introduction

Quessence ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (quesence.com) or engage with our services.

By using our website, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide

  • Contact form submissions: name, email address, service interest, and message content when you fill out our contact form.
  • Email captures: name and email address when you download our pricing guide or other resources.

2.2 Information Collected Automatically

  • Analytics data: pages visited, time spent, referral source, device type, browser, and geographic location (via Google Analytics 4).
  • Session recordings: mouse movements, clicks, scroll behavior, and page interactions (via Microsoft Clarity). These recordings do not capture personal information entered into forms.
  • Cookies and similar technologies: see our Cookie Policy for details.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide the services you request.
  • Deliver resources you've requested, such as our pricing guide.
  • Send follow-up emails related to your inquiry or download (we will never spam you).
  • Analyze website performance and user behavior to improve our site and services.
  • Identify and fix usability issues through session recordings.
  • Measure the effectiveness of our marketing efforts via campaign attribution.

4. Third-Party Services

We use the following third-party tools that may collect data:

  • Google Analytics 4 (GA4): Tracks website traffic, user behavior, and conversion events. Data is anonymized and stored on Google's servers. Google's Privacy Policy.
  • Microsoft Clarity: Records anonymized session replays and heatmaps to help us understand how users interact with our website. Clarity does not collect personal data from form inputs. Microsoft's Privacy Statement.
  • Vercel: Our website is hosted on Vercel, which may collect server logs including IP addresses and request metadata. Vercel's Privacy Policy.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions and email captures are retained for up to 24 months unless you request earlier deletion.

Analytics data is retained according to the default retention policies of Google Analytics 4 and Microsoft Clarity.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal data.
  • Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
  • Opt-out: Unsubscribe from marketing emails at any time using the link provided in each email.
  • Withdraw consent: Withdraw your consent for data processing at any time by contacting us.

To exercise any of these rights, email us at hello@quesence.com. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmissions.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

10. Contact

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at hello@quesence.com.